Effective Date: February 2025
Company Name: Abrdan LLC
Website: abrdan.shop
Email: info@abrdan.shop
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 (307) 674-0299
1. Return Conditions
At Abrdan LLC, we want you to feel confident about every purchase. If something doesn’t meet your expectations, you may request a return within 14 days of delivery, provided that:
- The item has not been worn, washed, or used
- All original tags and packaging are still intact
- Proof of purchase (such as your order confirmation) is available
Items that do not meet these requirements may not be eligible for return.
2. Items Not Eligible for Return
Certain products cannot be returned, including:
- Clearance or final sale items
- Undergarments and swimwear
- Items that show signs of wear, damage, or misuse (not caused during shipping)
3. How to Request a Return
To begin a return, please contact us at info@abrdan.shop and include:
- Your order number
- The item(s) you wish to return
- A brief explanation of the reason
If your request is approved, we will provide detailed return instructions along with the return address.
4. Return Shipping Responsibility
Customers are generally responsible for return shipping costs. However, if the return is due to a defective, damaged, or incorrect item, we will cover the return shipping.
For your protection, we recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages without tracking.
5. Refund Process
Once your returned item is received and inspected:
- You will be notified whether your refund is approved or declined
- Approved refunds will be issued to your original payment method within 5–10 business days
- Original shipping fees are non-refundable unless the return is due to our error
6. Exchanges
We currently do not process direct exchanges. If you need a different size or item, we recommend placing a new order and returning the original product.
7. Incorrect or Damaged Orders
If your order arrives damaged or incorrect, please contact us within 3 days of delivery.
Be sure to include clear photos of the item and packaging so we can resolve the issue quickly — either with a replacement or a full refund.
8. Missing or Delayed Refunds
If you haven’t received your refund after the expected timeframe:
- Check your bank account or credit card statement
- Contact your payment provider, as processing times can vary
- If the issue continues, email us at info@abrdan.shop for assistance